Where we deliver
We deliver within Australia and to most international destinations, including Europe, the Americas and Asia. Delivery may not be available to some destinations due to shipping restrictions, local regulations or safety risks. Please refer to the options at checkout or contact us to confirm delivery to your destination.
Shipping charges
We offer complimentary shipping on orders over A$1,000. For other orders, please check the shipping charge at checkout or contact us before purchasing.
International import duties, local taxes and customs clearance charges are separate from shipping costs. Please see the information below.
When your order will be dispatched
In-stock orders are usually dispatched within 3 days. Orders requiring bespoke work, setting or ring resizing will be dispatched once that work is complete. We will confirm the timing with you.
Dispatch time is separate from transit time. Arrival times vary depending on the destination, carrier and customs clearance. If your order is for a gift or another important date, please let us know in advance.
Tracking and delivery details
We will confirm the shipping arrangements with you after dispatch. If you need help checking your shipment, please contact us with your order details. Please ensure that your delivery address is correct and that your parcel can be received securely.
Transit insurance
We carefully package every item and arrange transit insurance for outgoing orders. Insurance cover and the supporting information required are subject to the relevant policy and carrier requirements. You are welcome to contact us about the shipping arrangements for your order.
Delayed, missing or damaged parcels
If tracking has not updated for an extended period, your parcel has not arrived as expected, or the packaging or item arrives damaged, please contact us as soon as possible at sale@opalmermaids.com.au.
Keep the packaging, item and any relevant photographs. We will help investigate the shipment and work through the next steps according to the circumstances.
International duties and taxes
Any import duties, local taxes, customs clearance charges or other related fees incurred when an international order enters its destination are usually the buyer’s responsibility. If we have expressly agreed to a different arrangement in writing for your order, that arrangement will apply.
Whether charges apply, their amounts and any required documents are determined by the destination’s customs and relevant authorities. Rules vary between countries and regions. We recommend checking local import requirements before purchasing and allowing for any applicable costs.
We will provide the relevant order and shipping information to help you understand the delivery arrangements. Customs clearance times are outside our direct control. If you have any questions, please contact us before placing your order.
For further information, please see our FAQs and Refunds Policy.